Privacy Policy

BACKGROUND:

Rivtech Consulting Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, rivtech.co.uk (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.

1.              Definitions and Interpretation

In this Policy, the following terms shall have the following meanings: 

 

“Account”	means an account required to access and/or use certain areas and features of Our Site;
“Cookie”	means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below;
“Cookie Law”	means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003
“personal data”	means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the General Data Protection Regulation (“GDPR” both UK and EU)
“We/Us/Our”	means Rivtech Consulting Ltd a limited company registered in England under company number 15544512, whose registered address is 124 City Road, London EC1V 2NX.

 2.              Information About Us

2.1          Our Site is owned and operated by Us

2.2          Our VAT number is GB463927756

2.3          Our Data Protection Officer is Alec Rivers, and can be contacted by email at DPO@rivtech.co.uk, by telephone on +44207 846 9322, or by post at 124 City Road, London EC1V 2NX.

2.4          We are regulated by UK Information Commissioner’s Office.

 3.              What Does This Policy Cover?

This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.

 4.              Your Rights

4.1          As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:

4.1.1     The right to be informed about Our collection and use of personal data;

4.1.2     The right of access to the personal data We hold about you (see section 12);

4.1.3     The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);

4.1.4     The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);

4.1.5     The right to restrict (i.e. prevent) the processing of your personal data;

4.1.6     The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);

4.1.7     The right to object to Us using your personal data for particular purposes; and

4.1.8     Rights with respect to automated decision making and profiling.

4.2          If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK ICO, the Information Commissioner’s Office.

4.3          For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.

 5.              What Data Do We Collect?

Depending upon your use of Our Site, We may collect some or all of the following personal and non-personal data (please also see section 13 on Our use of Cookies and similar technologies):

5.1          name;

5.2          business/company name

5.3          job title;

5.4          profession;

5.5          contact information such as email addresses and telephone numbers;

5.6          demographic information such as post code, preferences, and interests;

5.7          If you are using our FX services we will gather relevant information required for KYC and Anti money laundering as required by the financial regulators

5.8          financial information such as credit / debit card numbers;

5.9          IP address;

5.10       web browser type and version;

5.11       operating system;

5.12       a list of URLs starting with a referring site, your activity on Our Site, and the site you exit to;

 

6.              How Do We Use Your Data?

6.1          All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.

6.2          Our use of your personal data will always have a lawful basis, either because it is necessary for Our performance of a contract with you, because you have consented to Our use of your personal data (e.g. by subscribing to emails), or because it is in Our legitimate interests. Specifically, We may use your data for the following purposes:

6.2.1     Providing and managing your Account;

6.2.2     Providing and managing your access to Our Site;

6.2.3     Personalising and tailoring your experience on Our Site;

6.2.4     Supplying Our products and services to you (please note that We require your personal data in order to enter into a contract with you);

6.2.5     Personalising and tailoring Our products and services for you;

6.2.6     Replying to emails from you;

6.2.7     Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by clicking the unsubscribe link in the email or via our contact us page;

6.2.8     Market research;

6.2.9     Analysing your use of Our Site and gathering feedback to enable Us to continually improve Our Site and your user experience;

6.3          With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and/or telephone and/or text message and or post with information, news and offers on Our products and services. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.

6.4          You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.

6.5          We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):

6.5.1     3 Years after we have concluded our business relationship or as required by law.

6.5.2     as instructed by you if you would like us to hold your details for future business.

 7.              How and Where Do We Store Your Data?

7.1          We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.

7.2          Your data will only be stored in the UK.

7.3          Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.

7.4          Steps We take to secure and protect your data include:

7.4.1     Sensitive data is encrypted (passwords and similar)

7.4.2     Connections are firewalled and monitored

7.4.3     All our systems have permission based access

7.4.4     Our network has threat and intrusion management.

 8.              Do We Share Your Data?

8.1          We may sometimes contract with third parties to supply products and services to you on Our behalf. These may include payment processing, delivery of goods, search engine facilities, advertising, and marketing. In some cases, the third parties may require access to some or all of your data. Where any of your data is required for such a purpose, we will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.

8.2          In certain circumstances, we may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.

 9.              What Happens If Our Business Changes Hands?

9.1          We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.

9.2          In the event that any of your data is to be transferred in such a manner, you will be contacted in advance and informed of the changes. When contacted you will however, be given the choice to have your data deleted or withheld from the new owner or controller.

10.         How Can You Control Your Data?

10.1       In addition to your rights under the GDPR, set out in section 4, when you submit personal data via Our Site, you may be given options to restrict Our use of your data. In particular, We aim to give you strong controls on Our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails and at the point of providing your details.

10.2       You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.

 11.           Your Right to Withhold Information

11.1       You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.

11.2       You may restrict Our use of Cookies. For more information, see section 13.

12.         How Can You Access Your Data?

You have the right to ask for a copy of any of your personal data held by Us (where such data is held Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge). Most of which can be accessed via “My Account” on our website. Please contact Us for more details at DPO@itprojects.uk.com, or using the contact details below in section 14.

13.           Our Use of Cookies

13.1       Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products and services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.

13.2       All Cookies used by and on Our Site are used in accordance with current Cookie Law.

13.3       Before Cookies are placed on your computer or device, you will be shown a bar at the top of the screen requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended.

13.4       Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.6. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.10, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.

13.5       Our site uses cookies. Details of these can are available in our cookie policy:

13.6       Our Site uses analytics services provided by Google. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products and services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.

13.7       The analytics service(s) used by Our Site use(s) Cookies to gather the required information.

13.8       The analytics service(s) used by Our Site uses Cookies, details of these can are available in our cookie policy

13.9       In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party Cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.

13.10    You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.

13.11    It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.

14.           Contacting Us

If you have any questions about our site or this Privacy Policy, please contact Us by email at dpo@itprojects.uk.com, by telephone on +44207 846 9322, or by post at Kemp House, 152-160 City Road, London EC1V 2NX. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).

 15.           Changes to Our Privacy Policy

We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.

Cookie Policy

Cookies are small bits of text sent by our servers to your computer or device when you access our services. They are stored in your browser and later sent back to our servers so that we can provide contextual content. Without cookies, using the web would be a much more frustrating experience. We use them to support your activities on our website. For example, your session (so you don't have to login again) or your shopping cart.
Cookies are also used to help us understand your preferences based on previous or current activity on our website (the pages you have visited), your language and country, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

Here is an overview of the cookies that may be stored on your device when you visit our website:

Category of Cookie	Purpose	Examples
Session & Security	Authenticate users, protect user data and allow the website to deliver the services users expects, such as maintaining the content of their cart, or allowing file uploads. The website will not work properly if you reject or discard those cookies.	session_id (Odoo) fileToken (Odoo)
Preferences	Remember information about the preferred look or behavior of the website, such as your preferred language or region. Your experience may be degraded if you discard those cookies, but the website will still work.	frontend_lang (Odoo)
Interaction History	Used to collect information about your interactions with the website, the pages you've seen, and any specific marketing campaign that brought you to the website. We may not be able to provide the best service to you if you reject those cookies, but the website will work.	im_livechat_previous_operator_pid (Odoo) utm_campaign (Odoo) utm_source (Odoo) utm_medium (Odoo)
Advertising & Marketing	Used to make advertising more engaging to users and more valuable to publishers and advertisers, such as providing more relevant ads when you visit other websites that display ads or to improve reporting on ad campaign performance. Note that some third-party services may install additional cookies on your browser in order to identify you. You may opt-out of a third-party's use of cookies by visiting the Network Advertising Initiative opt-out page. The website will still work if you reject or discard those cookies.	__gads (Google) __gac (Google)
Analytics	Understand how visitors engage with our website, via Google Analytics. Learn more about Analytics cookies and privacy information. The website will still work if you reject or discard those cookies.	_ga (Google) _gat (Google) _gid (Google) _gac_* (Google)

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies.

We do not currently support Do Not Track signals, as there is no industry standard for compliance.

RIVTECH WEBSITE TERMS AND CONDITIONS

BACKGROUND:

            These Terms and Conditions, together with any and all other documents referred to herein, set out the terms of use under which you may use this website, rivtech.co.uk (“Our Site”).  Please read these Terms and Conditions carefully and ensure that you understand them.  Your agreement to comply with and be bound by these Terms and Conditions is deemed to occur upon your first use of Our Site and You will be required to read and accept these Terms and Conditions when signing up for an Account.  If you do not agree to comply with and be bound by these Terms and Conditions, you must stop using Our Site immediately.

1.              Definitions and Interpretation

1.1          In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:

“Account”	means an account required for a User to access certain areas of Our Site, as detailed in Clause 4;
“Content”	means any and all text, images, audio, video, scripts, code, software, databases and any other form of information capable of being stored on a computer that appears on, or forms part of, Our Site;
“Forum”	means a discussion forum hosted on Our Site;
“Post”	means a post in a Forum on Our Site (and includes any and all content in such posts including, but not limited to, posts relating to our products and services);
“System”	means any online communications infrastructure that We make available through Our Site either now or in the future.  This may include, but is not limited to, contact forms, email, live chat and Forums;
“User”	means a user of Our Site; and
“We/Us/Our”	means Rivtech Consulting Ltd , a company registered in England under 15544512, whose registered address is 124 City Road, London EC1V 2NX

2.              Information About Us

2.1          Our Site, rivtech.co.uk, is owned and operated by Rivtech Consulting Ltd , a limited company registered in England under 15544512, whose registered address is is 124 City Road, London, EC1V 2NX.  Our VAT number is GB463927756.

3.              Access to Our Site

3.1          Access to Our Site is free of charge.

3.2          It is your responsibility to make any and all arrangements necessary in order to access Our Site.

3.3          Access to Our Site is provided “as is” and on an “as available” basis.  We may alter, suspend or discontinue Our Site (or any part of it) at any time and without notice.  We will not be liable to you in any way if Our Site (or any part of it) is unavailable at any time and for any period.

4.              Accounts

4.1          Certain parts of Our Site (including the ability to submit Posts to a Forum) may require an Account in order to access them.

4.2          You may not create an Account if you are under 18 years of age.  If you are under 18 years of age and wish to use the parts of Our Site that require an Account, your parent or guardian should create the Account for you and you must only use the Account with their supervision.

4.3          When creating an Account, the information you provide must be accurate and complete.  If any of your information changes at a later date, it is your responsibility to ensure that your Account is kept up-to-date.

4.4          We recommend that you choose a strong password for your Account, consisting of a combination of lowercase and uppercase letters, numbers, and symbols.  It is your responsibility to keep your password safe.  You must not share your Account with anyone else.  If you believe your Account is being used without your permission, please contact Us immediately at info@rivtech.co.uk.  We will not be liable for any unauthorised use of your Account.

4.5          You must not use anyone else’s Account without the express permission of the User to whom the Account belongs.

4.6          Any personal information provided in your Account will be collected, used, and held in accordance with your rights and Our obligations under the Data Protection Act 1998, as set out in Clause 15.

4.7          If you wish to close your Account, you may do so at any time.  Closing your Account will result in the removal of your information.  Closing your Account will also remove access to any areas of Our Site requiring an Account for access.

4.8          If you close your Account, any Posts you have made on Our Site will be deleted OR anonymised by removing your username and avatar.

5.              Intellectual Property Rights

5.1          With the exception of Posts (see Clause 6), all Content on Our Site and the copyright and other intellectual property rights subsisting in that Content, unless specifically labelled otherwise, belongs to or has been licensed by Us.  All Content (including Posts) is protected by applicable United Kingdom and international intellectual property laws and treaties.

5.2          Subject to the licence granted to Us under sub-Clause 6.4, Users retain the ownership of copyright and other intellectual property rights subsisting in Posts submitted by them (unless any part of such Posts is owned by a third party who has given their express permission for their material to be used in the Post).

5.3          For personal use (including research and private study) only, you may:

5.3.1      Access, view and use Our Site in a web browser (including any web browsing capability built into other types of software or app);

5.3.2      Download Our Site (or any part of it) for caching;

5.3.3      Print one copy of any pages from Our Site;

5.3.4      Download, copy, clip, print, or otherwise save extracts from pages on Our Site;

5.3.5      Quote or share other Users’ Posts within the Forums on Our Site;

5.3.6      Save pages from Our Site for later and/or offline viewing.

5.4          You may not use any Content (including Posts) downloaded, copied, clipped, printed or otherwise saved from Our Site for commercial purposes without first obtaining a licence to do so from Us, our licensors, or from the relevant User, as appropriate.  This does not prohibit the normal access, viewing and use of Our Site (including the Forums) for general information purposes whether by business users or consumers.

5.5          You may not systematically copy Content from Our Site with a view to creating or compiling any form of comprehensive collection, compilation, directory, or database unless given Our express permission to do so.

5.6          Subject to sub-Clauses 5.3 and 5.8 and Clause 6 (governing Posts) you may not otherwise reproduce, copy, distribute, sell, rent, sub-licence, store, or in any other manner re-use Content or any other material from Our Site unless clearly given express permission to do so.  For further information, please contact Us at Info@rivtech.co.uk.

5.7          Our status as the owner and author of the Content on Our Site (or that of identified licensors or Users, as appropriate) must always be acknowledged.

5.8          Nothing in these Terms and Conditions limits or excludes the fair dealing provisions of Chapter III of the Copyrights, Designs and Patents Act 1988 ‘Acts Permitted in Relation to Copyright Works’, covering in particular the making of temporary copies; research and private study; the making of copies for text and data analysis for non-commercial research; criticism, review, quotation and news reporting; caricature, parody or pastiche; and the incidental inclusion of copyright material.

6.              Forum Posts

6.1          An Account is required if you wish to submit Posts to Our Forum(s).  Please refer to Clause 4 for more information.

6.2          You agree that you will be solely responsible for your Posts.  Specifically, you agree, represent and warrant that you have the right to use the content of a Post and that your Post will comply with Our Acceptable Usage Policy, detailed below in Clause 7.

6.3          You agree that you will be liable to Us and will, to the fullest extent permissible by law, indemnify Us for any breach of the warranties given by you under sub-Clause 6.2.  You will be responsible for any loss or damage suffered by Us as a result of such breach.

6.4          You (or your licensors, as appropriate) retain ownership of the content of your Posts and all intellectual property rights subsisting therein.  By submitting a Post, you grant Us an unconditional, non-exclusive, fully transferable, royalty-free, perpetual, irrevocable, worldwide licence to use, store, archive, syndicate, publish, transmit, adapt, edit, reproduce, distribute, prepare derivative works from, display, perform and sub-licence the content of your Post for the purposes of operating and promoting Our Site and Forum(s).  Other Users may also quote and or share your Posts within Our Site and otherwise in accordance with the provisions of Clause 5.

6.5          If you wish to remove a Post, you may do so by from your account or email a request to info@rivtech.co.uk.  Your Post will be deleted OR anonymised. Please note that caching or references to your Post(s) may not be made immediately unavailable (or may not be made unavailable at all where they are outside of Our reasonable control).

6.6          We may reject, reclassify, or remove any Posts submitted to Our Site where, in Our sole opinion, the content of those Posts violates Our Acceptable Usage Policy, or if We receive a complaint from a third party and determine that the Post(s) in question should be removed as a result.

7.              Acceptable Usage Policy

7.1          You may only use Our Site in a manner that is lawful and that complies with the provisions of this Clause 7.  Specifically:

7.1.1      you must ensure that you comply fully with any and all applicable local, national and international laws and/or regulations;

7.1.2      you must not use Our Site in any way, or for any purpose, that is unlawful or fraudulent;

7.1.3      you must not use Our Site to knowingly send, upload, or in any other way transmit data that contains any form of virus or other malware, or any other code designed to adversely affect computer hardware, software, or data of any kind; and

7.1.4      you must not use Our Site in any way, or for any purpose, that is intended to harm any person or persons in any way.

7.2          When submitting Posts (or communicating in any other way using Our Site), you must not submit, communicate or otherwise do anything that:

7.2.1      is sexually explicit

7.2.2      is obscene, deliberately offensive, hateful or otherwise inflammatory;

7.2.3      promotes violence;

7.2.4      promotes or assists in any form of unlawful activity;

7.2.5      discriminates against, or is in any way defamatory of, any person, group or class of persons, race, sex, religion, nationality, disability, sexual orientation or age;

7.2.6      is intended or otherwise likely to threaten, harass, annoy, alarm, inconvenience, upset, or embarrass another person;

7.2.7      is calculated or is otherwise likely to deceive;

7.2.8      is intended or otherwise likely to infringe (or threaten to infringe) another person’s right to privacy;

7.2.9      misleadingly impersonates any person or otherwise misrepresents your identity or affiliation in a way that is calculated to deceive (obvious parodies are not included within this definition provided that they do not fall within any of the other provisions of this sub-Clause 7.2);

7.2.10    implies any form of affiliation with Us where none exists;

7.2.11    infringes, or assists in the infringement of, the intellectual property rights (including, but not limited to, copyright, patents, trade marks and database rights) of any other party; or

7.2.12    is in breach of any legal duty owed to a third party including, but not limited to, contractual duties and duties of confidence.

7.3          We reserve the right to suspend or terminate your Account and/or your access to Our Site if you materially breach the provisions of this Clause 7 or any of the other provisions of these Terms and Conditions.  Specifically, We may take one or more of the following actions:

7.3.1      suspend, whether temporarily or permanently, your Account and/or your right to access Our Site;

7.3.2      remove any Post(s) submitted by you that violate(s) this Acceptable Usage Policy;

7.3.3      issue you with a written warning;

7.3.4      take legal proceedings against you for reimbursement of any and all relevant costs on an indemnity basis resulting from your breach;

7.3.5      take further legal action against you as appropriate;

7.3.6      disclose such information to law enforcement authorities as required or as We deem reasonably necessary; and/or

7.3.7      any other actions that We deem reasonably appropriate (and lawful).

7.4          We hereby exclude any and all liability arising out of any actions (including, but not limited to those set out above) that We may take in response to breaches of these Terms and Conditions.

8.              Links to Our Site

8.1          You may link to Our Site provided that:

8.1.1      you do so in a fair and legal manner;

8.1.2      you do not do so in a manner that suggests any form of association, endorsement or approval on Our part where none exists;

8.1.3      you do not use any logos or trade marks displayed on Our Site without Our express written permission; and

8.1.4      you do not do so in a way that is calculated to damage Our reputation or to take unfair advantage of it.

8.2          You may link to any page of Our Site.

8.3          Framing or embedding of Our Site on other websites is not permitted without Our express written permission.  Please contact Us at info@rivtech.co.uk for further information.

8.4          You may not link to Our Site from any other site the content of which contains material that:

8.4.1      is sexually explicit;

8.4.2      is obscene, deliberately offensive, hateful or otherwise inflammatory;

8.4.3      promotes violence;

8.4.4      promotes or assists in any form of unlawful activity;

8.4.5      discriminates against, or is in any way defamatory of, any person, group or class of persons, race, sex, religion, nationality, disability, sexual orientation, or age;

8.4.6      is intended or is otherwise likely to threaten, harass, annoy, alarm, inconvenience, upset, or embarrass another person;

8.4.7      is calculated or is otherwise likely to deceive another person;

8.4.8      is intended or is otherwise likely to infringe (or to threaten to infringe) another person’s privacy;

8.4.9      misleadingly impersonates any person or otherwise misrepresents the identity or affiliation of a particular person in a way that is calculated to deceive (obvious parodies are not included in this definition provided that they do not fall within any of the other provisions of this sub-Clause 8.4);

8.4.10    implies any form of affiliation with Us where none exists;

8.4.11    infringes, or assists in the infringement of, the intellectual property rights (including, but not limited to, copyright, trade marks and database rights) of any other party; or

8.4.12    is made in breach of any legal duty owed to a third party including, but not limited to, contractual duties and duties of confidence.

8.5          The content restrictions in sub-Clause 8.4 do not apply to content submitted to sites by other users provided that the primary purpose of the site accords with the provisions of sub-Clause 8.4.  You are not, for example, prohibited from posting links on general-purpose social networking sites merely because another user may post such content.  You are, however, prohibited from posting links on websites which focus on or encourage the submission of such content from users.

9.              Links to Other Sites

Links to other sites may be included on Our Site.  Unless expressly stated, these sites are not under Our control.  We neither assume nor accept responsibility or liability for the content of third party sites.  The inclusion of a link to another site on Our Site is for information only and does not imply any endorsement of the sites themselves or of those in control of them.

10.           Advertising

We may feature advertising on Our Site.  We are not responsible for the content of any advertising on Our Site.  Each advertiser is responsible for the content of their own advertising material.  We will not be responsible for any advertising on Our Site including, but not limited to, any errors, inaccuracies, or omissions.

11.           Disclaimers and Legal Rights

11.1       Nothing on Our Site constitutes advice on which you should rely.  It is provided for general information purposes only.  Professional or specialist advice should always be sought before taking any action relating to Products and Services offered by Rivtech Ltd and its trading brands.

11.2       Insofar as is permitted by law, We make no representation, warranty, or guarantee that Our Site will meet your requirements, that it will not infringe the rights of third parties, that it will be compatible with all software and hardware, or that it will be secure.

11.3       If, as a result of Our failure to exercise reasonable care and skill, any digital content from Our Site damages your device or other digital content belonging to you, as a consumer you may be entitled to certain legal remedies.  For more details concerning your rights and remedies as a consumer, please contact your local Citizens Advice Bureau or Trading Standards Office.

11.4       We make reasonable efforts to ensure that Our Content on Our Site is complete, accurate, and up-to-date.  We do not, however, make any representations, warranties or guarantees (whether express or implied) that the Content is complete, accurate, or up-to-date.

11.5       We are not responsible for the content or accuracy, or for any opinions, views, or values expressed in any Posts submitted by Users.  Any such opinions, views, or values are those of the relevant User, and do not reflect Our opinions, views, or values in any way.

12.           Our Liability

12.1       To the fullest extent permissible by law, We accept no liability to any User for any loss or damage, whether foreseeable or otherwise, in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising out of or in connection with the use of (or inability to use) Our Site or the use of or reliance upon any Content (whether that Content is provided by Us or whether it is in the form of Posts submitted by Users) included on Our Site.

12.2       To the fullest extent permissible by law, We exclude all representations, warranties, and guarantees (whether express or implied) that may apply to Our Site or any Content (including Posts) included on Our Site.

12.3       If you are a business user, We accept no liability for loss of profits, sales, business or revenue; loss of business opportunity, goodwill or reputation; loss of anticipated savings; business interruption; or for any indirect or consequential loss or damage.

12.4       We exercise all reasonable skill and care to ensure that Our Site is free from viruses and other malware, however subject to sub-Clause 11.3, We accept no liability for any loss or damage resulting from a virus or other malware, a distributed denial of service attack, or other harmful material or event that may adversely affect your hardware, software, data or other material that occurs as a result of your use of Our Site (including the downloading of any Content (including any provided in Posts) from it) or any other site referred to on Our Site.

12.5       We neither assume nor accept responsibility or liability arising out of any disruption or non-availability of Our Site resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, natural events, acts of war, or legal restrictions and censorship.

12.6       Nothing in these Terms and Conditions excludes or restricts Our liability for fraud or fraudulent misrepresentation, for death or personal injury resulting from negligence, or for any other forms of liability which cannot be excluded or restricted by law.  For full details of consumers’ legal rights, including those relating to digital content, please contact your local Citizens’ Advice Bureau or Trading Standards Office.

13.           Viruses, Malware and Security

13.1       We exercise all reasonable skill and care to ensure that Our Site is secure and free from viruses and other malware.

13.2       You are responsible for protecting your hardware, software, data and other material from viruses, malware, and other internet security risks.

13.3       You must not deliberately introduce viruses or other malware, or any other material which is malicious or technologically harmful either to or via Our Site.

13.4       You must not attempt to gain unauthorised access to any part of Our Site, the server on which Our Site is stored, or any other server, computer, or database connected to Our Site.

13.5       You must not attack Our Site by means of a denial of service attack, a distributed denial of service attack, or by any other means.

13.6       By breaching the provisions of sub-Clauses 13.3 to 13.5 you may be committing a criminal offence under the Computer Misuse Act 1990.  Any and all such breaches will be reported to the relevant law enforcement authorities and We will cooperate fully with those authorities by disclosing your identity to them.  Your right to use Our Site will cease immediately in the event of such a breach.

14.           Privacy and Cookies

Use of Our Site is also governed by Our Cookie and Privacy Policies, available from <<insert link to Cookie Policy>> and <<insert link to Privacy Policy>>.  These policies are incorporated into these Terms and Conditions by this reference.

15.           Data Protection

15.1       All personal information that We may collect (including, but not limited to, your name and contact details) will be collected, used and held in accordance with the provisions of the Data Protection Act 1998 and your rights under that Act.

15.2       We may use your personal information to:

15.2.1    Provide and administer your Account;

15.2.2    Reply to any communications you send to Us;

15.2.3    Send you important notices, as detailed in Clause 16;

15.2.4    Confirmation of transactions made on our site.

15.3       We will not pass on your personal information to any third parties without first obtaining your express permission to do so, however, where you have purchased goods from our website, we will pass on delivery details to our fulfilment partners in order to meet our obligations.

16.           Communications from Us

16.1       If you have an Account, We may from time to time send you important notices by email.  Such notices may relate to matters including, but not limited to, service changes, changes to these Terms and Conditions, and changes to your Account.

16.2       We will never send you marketing emails of any kind without your express consent.  If you do give such consent, you may opt out at any time.  Any and all marketing emails sent by Us include an unsubscribe link.  Email marketing options can also be changed in your account preferences.  If you opt out of receiving emails from Us at any time, it may take up to 5 business days for your new preferences to take effect.

16.3       For questions or complaints about communications from Us (including, but not limited to marketing emails), please contact Us at info@rivtech.co.uk or via https://rivtech.co.uk/contactus.

17.           Changes to these Terms and Conditions

17.1       We may alter these Terms and Conditions at any time. Any such changes will become binding on you upon your first use of Our Site after the changes have been implemented.  You are therefore advised to check this page from time to time.

17.2       In the event of any conflict between the current version of these Terms and Conditions and any previous version(s), the provisions current and in effect shall prevail unless it is expressly stated otherwise.

18.           Contacting Us

To contact Us, please email Us at info@rivtech.co.uk or using any of the methods provided on Our contact page at https://rivtech.co.uk/contactus.

19.           Law and Jurisdiction

19.1       These Terms and Conditions, and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with, English law.

19.2       If you are a consumer, any disputes concerning these Terms and Conditions, the relationship between you and Us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.

19.3       If you are a business, any disputes concerning these Terms and Conditions, the relationship between you and Us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Payments and Currencies

Which currencies do you support?

We can invoice you in £ (GBP) $(USD) د.إ (AED) and €(EUR) just ask us to set your preferred currency

What Exchange Rate do you use?

We have our exchange rates set at midnight GMT each working day, our system automatically pulls the exchange rate from the European Central Bank. 

What Currencies can I pay in? 

We accept £ (GBP) $(USD) and €(EUR) and cards, if you pay by card the exchange rate may differ depending on your card provider. If you are paying by bank transfer the details are on your invoice and when you click Pay Now in the my account section of our website. 

How do I pay by Card?

Login to our website, click on my account and the invoice you wish to pay, There is a pay now button click that and select card then follow the prompts. Note at this point you are talking to our card processer (STRIPE), our website does not receive or store your card details. 

Can I setup automatic payment?

Yes, you pay automatically by direct debit or repeated payments by card via our card processor. Contact us and we can set this up for you. 

Virtual Private Servers Terms and Conditions

Subject of the Agreement

The VPS is a Virtual Server with full administration rights. It requires sound knowledge of administering server systems.

The service allows You to operate a single virtual server, with performance characteristics that depend on the server model chosen by You from Our range of models.

Each server forms a standalone system with its own management and configuration, and is operated independently of Your other platforms.

Your Obligations

As a server administrator, You are responsible for securing the server against unwanted attacks and manipulation by third parties.

You alone are responsible for updating the operating systems and application software installed on the server at your own cost and risk.

You are responsible for installing reliable security software and keeping it updated to prevent hackers from abusing insufficiently secured or "open" networks.

You agree to configure your programs to automatically restart when the hardware or operating system restarts.

Our Obligations

We shall provide the server with only our supported operating systems.

Our rights

Access rights

Access to the server is limited to You and the persons You have authorised. We have no regular access to the content of Your virtual server. In particular, We have no administrative access to Your virtual server, other than the KVM console via the Control Panel, unless otherwise specified in a separate support contract.

In order to resolve technical incidents, We may remotely access the physical servers on which the server is located and, therefore, We may have access to Your content. In this case, suppliers shall only be permitted to perform the work that is required to resolve the incident.

Access and Cancellation Rights

Cancellation of Contract after 6 Months of Disuse: 

We reserve the right to cancel the Virtual Private Server if You have not purchased or consumed any resources for a period of greater than six months.

Temporary Interruption of the Service 

VPS forms part of a complex hardware platform that manages all of the servers that share the infrastructure. We reserve the right partially or completely interrupt provision of the service in the case of: 

                      - Excessive consumption of resources;

                      - Other disruptions that can be traced to You that are observed to be impairing the performance of the platform on which the resource is                                     located-infringing on the rights of third parties that share the infrastructure.

In such cases, We shall notify You so that You can resolve the issue in question. During this time, We will temporarily suspend provision of the service. Should the problem occur again after the service is restored We reserve the right to cancel Your server service without notice

Fees

The contractual fee for VPS consists of a monthly basic fee that depends on the selected virtual server model and reflects the available vCPU performance and the amount of RAM and Storage space. This component is billed each month in advance.

The basic fee for the service is charged regardless of your actual use of the service and regardless of whether your server is switched on or off. There are also other components that are billed regardless of whether the server is switched on or off, for example additional IP addresses.

Odoo Hosting & Support Terms

Rivtech Consulting Ltd provides managed hosting, infrastructure management, monitoring, maintenance, backup and technical support services for Odoo environments.

Scope of Service

Rivtech provides hosting and support services for Odoo systems. Unless expressly agreed in writing, Rivtech does not provide warranties for the core Odoo software platform, third-party modules, community-developed modules or software supplied by other vendors.

The Customer acknowledges that Rivtech is providing a hosted environment and associated support services rather than the Odoo software itself.

Customer Responsibilities

The Customer remains responsible for:

• Data entered into the system;
• User accounts and access permissions;
• Business processes operated within Odoo;
• Compliance with applicable laws and regulations;
• Third-party software, integrations and external services connected to Odoo.

Customer Changes and Modifications

Customers may install modules, updates, integrations and customisations at their own risk unless otherwise agreed with Rivtech.

Rivtech shall not be responsible for any loss of functionality, performance degradation, service interruption, data corruption or compatibility issues arising from customer-installed software, third-party modules, integrations or code modifications.

Any investigation, repair or restoration work required as a result of such changes may be chargeable at Rivtech's prevailing support rates.

Rivtech Developed Software

Where Rivtech develops modules, reports, dashboards, integrations or other software components, all intellectual property rights remain the property of Rivtech Consulting Ltd unless otherwise agreed in writing.

Use of Rivtech-developed software may be subject to separate licence, subscription or maintenance agreements.

Fair Usage and Platform Stability

Customers must not use the hosted service in a manner that adversely affects the performance, stability or security of Rivtech infrastructure.

Where Rivtech reasonably believes that customer activity, software, modules, integrations or configurations are causing excessive system load or instability, Rivtech reserves the right to:

• Restrict or suspend affected services;
• Disable problematic functionality;
• Restore systems from backup;
• Require corrective action before service is restored;
• Require migration to an alternative service plan where appropriate.

Where reasonably practicable, advance notice will be provided.

Suspension for Non-Payment

Rivtech reserves the right to suspend hosting services, support services, access to systems and administrative privileges where invoices remain unpaid beyond their due date.

Services may remain suspended until all outstanding amounts have been paid in full.

Backups and Recovery

Where backups form part of a service package, Rivtech will use reasonable endeavours to maintain suitable backup procedures.

Customers acknowledge that no backup solution can guarantee recovery in every circumstance and remain responsible for any additional retention, archive or business continuity requirements specific to their organisation.

Service Availability

Rivtech will use reasonable endeavours to maintain service availability but does not guarantee uninterrupted access.

Service interruptions may occur as a result of maintenance activities, infrastructure failures, internet connectivity issues, software defects, security incidents or events outside Rivtech's reasonable control.

No Warranty Following Customer Changes

Any warranty, support commitment or service level relating to a hosted Odoo environment shall be suspended where the Customer or a third party installs, modifies, updates or removes software without Rivtech's involvement and such changes affect the operation, stability or security of the service.

Limitation of Liability

To the fullest extent permitted by law, Rivtech's total liability arising from the provision of Odoo hosting and support services shall not exceed the total fees paid by the Customer to Rivtech during the twelve months preceding the event giving rise to the claim.

Rivtech shall not be liable for:

• Loss of profit;
• Loss of revenue;
• Loss of business opportunity;
• Loss of goodwill;
• Loss of data;
• Business interruption;
• Indirect or consequential losses.

Nothing in these Terms excludes liability which cannot lawfully be excluded under the laws of England and Wales.

Consultancy Services Terms

Rivtech Consulting Ltd provides consultancy, advisory, project management, technical services, implementation assistance, training, troubleshooting and professional services to businesses and organisations operating across a range of industries.

Scope of Consultancy Services

Consultancy services may include, but are not limited to:

• Business and technology consultancy
• Project management
• IT infrastructure design and advisory services
• Software implementation and migration services
• Technical troubleshooting and support
• Cloud, hosting and cyber security consultancy
• Technology procurement advice
• Training and knowledge transfer services
• Hardware installation and configuration services
• Digital transformation and business process improvement services

Unless expressly agreed in writing, all consultancy services are provided on a reasonable endeavours basis.

Professional Advice

Rivtech will use reasonable skill, care and professional judgement when providing consultancy services.

All recommendations, guidance, opinions, designs, reports and advice are provided based upon the information available at the time and the requirements communicated by the Customer.

The Customer remains solely responsible for reviewing, evaluating and approving any recommendation before implementation.

Rivtech shall not be liable for business, operational, financial or technical decisions made by the Customer based upon consultancy advice provided.

Customer Responsibilities

The Customer is responsible for:

• Providing accurate and complete information;
• Identifying business requirements and objectives;
• Reviewing and approving recommendations and deliverables;
• Maintaining appropriate backups and recovery procedures;
• Complying with all legal, regulatory and contractual obligations applicable to their business;
• Testing and validating solutions before deployment into production environments where appropriate.

Rivtech shall not be responsible for delays, failures or additional costs resulting from inaccurate, incomplete or misleading information supplied by the Customer.

Estimates and Proposals

Any estimates, quotations, timescales, projections, recommendations, budgets or expected outcomes provided by Rivtech are given in good faith and are intended as guidance only.

Unless expressly stated otherwise in writing, such estimates do not constitute guarantees of:

• Delivery dates;
• Project completion times;
• Cost savings;
• Business improvements;
• System performance;
• Commercial outcomes.

Third-Party Products and Services

Rivtech may recommend, implement or provide assistance with third-party products, software, hardware, cloud services, internet services, telecommunications services or other external providers.

Unless otherwise agreed in writing:

• Rivtech does not guarantee the performance of third-party products or services;
• Rivtech does not warrant third-party software or hardware;
• Rivtech is not responsible for outages, defects, delays, security incidents or failures caused by third-party providers;
• Any warranties relating to third-party products remain solely with the original supplier, manufacturer or service provider.

Changes and Implementation

The Customer acknowledges that modifications to systems, software, infrastructure, security configurations, networks or business processes may involve technical, operational and commercial risks.

Unless Rivtech has expressly agreed to undertake implementation services, the Customer remains solely responsible for implementing any recommendations provided during the course of a consultancy engagement.

Customer Acceptance of Deliverables

Any report, recommendation, design, specification, implementation plan, migration plan, project plan, statement of work, technical document or other deliverable supplied by Rivtech shall be deemed accepted unless the Customer provides written notice of any material issue within fourteen (14) calendar days of delivery.

Following acceptance, or deemed acceptance, the deliverable shall be considered complete for the purposes of the engagement.

Intellectual Property

All methodologies, templates, documentation, reports, software, scripts, processes, designs, know-how and intellectual property created by Rivtech in the course of providing consultancy services shall remain the property of Rivtech unless otherwise agreed in writing.

The Customer is granted a non-exclusive right to use deliverables specifically produced for the Customer's internal business purposes.

Nothing in these terms transfers ownership of Rivtech intellectual property to the Customer.

Confidentiality

Rivtech shall treat Customer information as confidential and shall not disclose such information to third parties except:

• Where required by law;
• Where reasonably necessary to provide the agreed services;
• Where authorised by the Customer.

Both parties agree to maintain the confidentiality of commercially sensitive information disclosed during the course of an engagement.

Limitation of Liability

To the fullest extent permitted by law, Rivtech's total aggregate liability arising from consultancy services shall not exceed the total consultancy fees paid by the Customer to Rivtech during the twelve (12) months immediately preceding the event giving rise to the claim.

Rivtech shall not be liable for:

• Loss of profit;
• Loss of revenue;
• Loss of business opportunity;
• Loss of anticipated savings;
• Loss of goodwill;
• Loss or corruption of data;
• Business interruption;
• Indirect losses;
• Consequential losses;
• Special damages.

No Guarantee of Outcomes

The Customer acknowledges that consultancy services are advisory in nature and that business, operational and technical outcomes are influenced by many factors outside Rivtech's control.

Accordingly, Rivtech does not guarantee:

• Business performance improvements;
• Cost savings;
• Commercial success;
• Regulatory approval;
• Successful project outcomes;
• Achievement of business objectives;
• Performance of third-party systems or suppliers.

Force Majeure

Rivtech shall not be liable for any failure or delay in performing its obligations where such failure or delay results from circumstances beyond its reasonable control, including but not limited to supplier failures, utility interruptions, internet outages, cyber incidents, governmental actions, labour disputes, natural disasters or other force majeure events.

Governing Law

These Consultancy Services Terms shall be governed by and construed in accordance with the laws of England and Wales.

Any dispute arising from or in connection with consultancy services provided by Rivtech shall be subject to the exclusive jurisdiction of the courts of England and Wales.